Public Sector Solutions
Developing innovative, flexible and effective administrative and clinical services to meet the needs of consumers and families in public sector programs is one of our most exciting and rewarding challenges.
By leveraging our expertise and vast storehouse of knowledge, Magellan is uniquely positioned to be a long-term partner with customers, members and providers to achieve quality health care outcomes and develop strategies to manage the burgeoning costs of health care today.
A Focus on Recovery, Resilience and Choice
Magellan’s belief that every individual is capable of recovery and resiliency is a common thread that runs through our diverse public sector programs. We hold firmly that children, adults and their families who rely on publicly funded behavioral health and human services can live and work successfully in community settings when appropriate treatment and support are accessible and available.
A Reliance on Partnership
- Government agencies: State and county governments are our customers and colleagues as they build, manage or transform their public mental health and substance abuse systems.
- Individuals and families: Consumers and family members play a variety of critical roles in the development of Magellan’s behavioral health programs. Each of our public sector programs includes family and consumers as staff members on its senior management team. Consumers and family members also serve as our partners in program design and implementation; advocate on behalf of members; work closely with practitioners to promote effective services and supports; and monitor ongoing program operations. Magellan’s standard policy is to require consumer and family member participation on our Program Advisory Boards and Quality Improvement Committees.
- Providers of services and support: Mental health and addictions professionals are another critical link in Magellan’s public sector delivery system. Local providers offer a unique, personal perspective on the behavioral health needs of public sector consumers and the resources available to meet those needs.
A Commitment to Quality and Outcomes
At Magellan, quality is the foundation upon which we build our operations, policies and practices. Our focus on these activities varies dependent upon customer desire and business need. Examples include:
- Quality Improvement Activities (QIAs) to improve business processes to better serve customers and members.
- Clinical Outcome programs to improve clinical care.
- Performance Indicators to demonstrate organizational effectiveness.
- Member and provider satisfaction surveys.
- Prospective assurances of quality through national accreditation.
These commitments are held by all of the members of our leadership and operations teams. With decades of experience and demonstrated leadership in the design, management, delivery and quality improvement of public sector behavioral health systems at the county, state and federal levels, our leadership includes individuals who have served as a State Mental Health Agency Director, a federal Medicaid Policy Director, and Executive Directors of county provider systems.
Our operations staff has extensive experience in the treatment of mental illness, addiction, and developmental disabilities as well as expertise in working with child and family services and public health agencies. Each team member draws on personal experience in designing and delivering responsive and compassionate care management systems.
Magellan’s public sector solutions include a focus on individual recovery and resiliency along with a commitment to partnership, quality and outcomes. This combination of values and proven performance make us the partner of choice for public purchasers of behavioral health services.
Public Sector Programs |