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Magellan Privacy Policy

Your personal privacy is important to us. To better protect your privacy, this policy explains how we collect and use your personal information. Please see Terms and Conditions and Disclaimer for further information that governs your use of this website. If you do not agree to all of the Terms and Conditions , Privacy Policy and Disclaimer , you may not access or use this website. Magellan Health, Inc. and its subsidiaries and affiliates (“Magellan”) may revise and update this Privacy Policy from time to time without notice. Your continued use of this website means you accept those changes.

Collection and use of personal information

This website may provide you with the opportunity to voluntarily submit forms to request additional information about Magellan. In the course of these transactions, you may provide us with personal demographic information or possibly detailed medical information. Magellan will use the information you provide solely to help Magellan respond to your request. As part of researching or fulfilling your request, your information may be shared with other Magellan employees or third parties including without limitation Magellan’s customers and subcontractors.

Magellan will not sell, rent, loan, trade or lease any information collected on this website. However, please note that Magellan may need to use this information within the Magellan family of affiliated companies or with a third party vendor or customer to perform administrative, technical, or other functions that help us provide service or information to you or to meet our customer requirements. We seek to hold third party vendors to the same privacy practices as Magellan, however, when you are transferred to or you otherwise visit a third party website, the privacy policy, disclaimer and other terms and conditions of that website will apply to your use of or visit to that website. Magellan does not control or guarantee the accuracy, relevance, timeliness, or completeness of any information or privacy policies posted on the websites we link to.

Except as noted above, Magellan will not release individualized information obtained through this website to another party unless required to do so by government authorities, legal processes, or otherwise required by law.

Any personally-identifiable information collected through this website is not stored on the website, but will go to back office systems in the same manner that information from paper forms, submissions and phone calls to customer service is currently handled. The information is used as defined herein. As a standard practice, as described below, we collect general statistical information on the content viewed, which is used to help us provide better service to you.

You have the right and ability to exit the Magellan site at any time and not remain in active session. If you choose to remain in session on our site, you implicitly consent to this Privacy Policy and the Terms and Conditions and Disclaimer.

Collection and use of other information: cookies

When you visit our website, we collect certain information that does not identify you personally, but provides us with aggregate "usage data". This information is used to measure the number of visitors to the different sections of our site and to help us make our site more useful to our visitors. This information is retained and periodically deleted from the site; no back-up copies are made. If you visit one of the Magellan websites where you are required to sign-in, additional information may be collected, including without limitation personally identifiable information and personal health information. Such information is collected to provide appropriate information or services to you and may be shared with third parties in providing such information or services to you.

Magellan’s website does employ "cookies" to provide visitors with information that is specific to them. A "cookie" is a packet of information sent by a website to a user’s computer, which is then sent back by the computer each time it accesses that website. These cookies do not contain any personally identifiable information, and they cannot be accessed or “read” by any website other than Magellan ’s website, and most web browsers provide a simple procedure that enables you to control whether or not you want to receive cookies or notifies you when a website is about to deposit a cookie file.

If you choose, you may block or delete our cookies from your hard drive; however, blocking or deleting cookies may cause some of Magellan’s website features and functionality to work incorrectly.

Log Files:

Log files are pieces of information that let us know how people are accessing Magellan websites. Each time you go to a page in our websites, our server shows this page on your computer. When the page displays, we create a log file that tells us that someone visited the page. We do not collect any personally identifiable information about you in the log files. Magellan uses log files to create aggregate reports of site activity. This means we take the information about our visitors and add it together to report on all pages of the site visited. We do share the reports of aggregate usage of our sites with our customers. In order to service you, if you sign-in to a Magellan secure website, Magellan may collect, track and securely transmit certain website data and activity to Magellan’s back office systems, in order to allow you to securely access your personally identifiable information.

Email

Please note that individualized information transmitted via email correspondence between you and Magellan —as opposed to transmission over Magellan’s website—is not encrypted. As a result, like most, if not all, non-encrypted internet email communications, such email correspondence may be accessed and viewed by other Internet users without your knowledge and permission while in transit. For that reason, to protect your privacy, if you have concerns about treatment, or questions that would involve the communication of confidential/personal health information, please call your physician or other healthcare professional, Magellan representative provided in your plan “Welcome Package” (or supervisor where applicable). All users of secure sign-in websites are required to use a user ID and password to further protect privacy. It is very important not to share with or give your user ID or password to anyone, and also give thought to any person(s) who may have access to your account.

You agree that any comments, suggestions or other information sent to Magellan by way of this site is provided without restriction or obligation on Magellan and Magellan will be free to use such information on an unrestricted basis. You also agree

  1. That information submitted is at your own risk.
  2. Magellan has no liability with respect to any unauthorized access by third parties
  3. You are responsible for whatever material you submit, and
  4. You, not Magellan, have full responsibility for any submitted message, including its legality, reliability, appropriateness, originality, and copyright.

Electronic or hard copies of the information captured through this website system may be archived or retained in Magellan files or systems. Information from emails may be transcribed into other Magellan systems such as a calls database.

Where sign-in is required to access a website, email addresses are collected as part of the registration process for the website. Email addresses are used to notify users of online activity related to the security and privacy of their accounts, such as requests to change a password or request to change an address. These email communications are necessary to protect the privacy and security of your account. Magellan does not sell, rent, lease or give away user email addresses. Magellan does not share your email information with third parties other than for providing service to you.

Security

A range of security features protects the privacy of any individualized information you provide over a secure sign-in to the Magellan website. During transmission over a secure sign-in website, your privacy is protected by 128-bit encryption security. Other security safeguards are also in place.

Magellan uses physical, electronic and procedural safeguards to protect any personally identifiable data stored on its computers. Only authorized employees and third parties have access to the information you provide to Magellan for providing service to you.

Linked sites

Magellan’s website has links to various other websites that we think might be useful or of interest to you. Magellan, however, cannot be responsible for and does not endorse the privacy practices or the content of its linked websites. Magellan urges you to review the privacy policies of any websites you visit once you leave Magellan’s website. Links to various non-Magellan websites do not constitute or imply endorsement by Magellan of these websites, any products or services described on these sites, or of any other material contained in them.

HIPAA

HIPAA is the federal Health Insurance Portability and Accountability Act of 1996 (“HIPAA”).

HIPAA outlines strict guidelines to ensure the privacy and confidentiality of your PHI (personal health information, such as your name or medical information). These guidelines require that your PHI be used for purposes of treatment, payment and health plan operations, and not for purposes unrelated to health care.

Minors

The content of this website and all AlphaCare's websites is directed at adults. If you are under the age of 18, please consult with a parent or guardian and do not use this website without their monitoring and assistance.

How We Protect Children Accessing Our Website

Magellan does not knowingly allow children under the age of 13 to register on this website. If a visitor enters a year of birth 12 years or less, we do not allow them to complete their registration. If you are under the age of 13, you must talk to your parents or guardians and obtain their consent before registering or filling out any information on this website and sending it to us.

Policy is subject to change

Magellan is always looking to offer expanded features and functions that make health care more efficient and accessible for their users. As additional features and functions are added, this privacy policy will be updated to correctly represent how information and features are being used. Each time you visit this website or any Magellan website it is your responsibility to review the most current Privacy Policy, Terms and Conditions , Disclaimer and any other policies, restrictions, conditions and notices on this website or any Magellan website and by accessing, browsing, and/or using this website or any Magellan website, you accept and agree to be bound by the most current Privacy Policy, Terms and Conditions , Disclaimer and any other policies, restrictions, conditions and notices on this website or such other Magellan website.


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Last Updated April 25, 2016

Terms of Use

Terms of Use

Terms of Use

IT IS VERY IMPORTANT THAT YOU READ THESE TERMS AND CONDITIONS VERY CAREFULLY. By accessing, browsing and/or using this website, you accept and agree to be bound by this agreement, the Disclaimer HOT LINK THESE TWO ITEMS], and the Privacy Policy ("Terms and Conditions"). If you do not agree to all of these Terms and Conditions, you may not access or use this website. Magellan Health, Inc. and its subsidiaries and affiliates (“Magellan”) may revise and update the Terms and Conditions from time to time without notice. Your continued use of this website means you accept those changes.

Magellan also has the right to make changes to the products, benefits and features described within its websites.

Disclaimer

IF YOU HAVE A MEDICAL EMERGENCY, IMMEDIATELY CALL 911 TO GET PROMPT MEDICAL ATTENTION. The information on this website is not to be construed as medical advice or recommendations or as a substitute for professional medical advice. You should consult with a physician or other healthcare professional for any healthcare concerns including without limitation before you take any prescription or over the counter drugs. The information provided on this website does not replace the relationship that exists between patients and their physicians or other healthcare professionals. Never disregard your physician's or other healthcare provider's advice or delay seeking their advice as a result of anything you have read on this website. All materials and information contained herein is provided "as is" and is for educational purposes only. Reliance on any information provided on this website or otherwise from Magellan is solely at your own risk. Magellan periodically changes and updates the information on this website. Some information on this website may be out of date at any given time.

Magellan does not endorse or guarantee references or sites listed, and no favorable or unfavorable inference should be drawn from our listing or failure to list any resource here. You should direct any questions concerning personal health care to licensed physicians or other appropriate health care professionals.

Please do not send us any medical questions, requests for service, or clinical concerns regarding care or treatment via email. This website is not intended for that purpose and we do not provide this type of information via email.

For all inquiries, please be aware that we cannot guarantee the confidentiality or security of email. Please do not send any information that you would consider confidential to any of the email addresses on this website. By providing your email address, you acknowledge this fact and authorize us to respond to you using email.

Magellan makes a reasonable effort to include accurate, complete, and current information on this website, however, Magellan does not guaranty the adequacy, correctness, completeness, accuracy, or reliability of any information on this website, is not responsible for any errors or omissions or for the results obtained from the use of such information and denounces any obscure warranty or representation about the accuracy or entirety of such information on its websites, or the appropriateness for a particular purpose. As the user of this website, you acknowledge that you are the recipient of this information and therefore you must take full responsibility for how you use the information on this website, and you comprehend and agree that Magellan is neither responsible nor liable for any claim, loss or damage resulting from this website usage.

CONTENT ON THIS SITE IS PROVIDED "AS IS". MAGELLAN MAKES NOT WARRANTY, EXPRESS OR IMPLIED, AND THERE ARE EXPRESSLY EXCLUDED ALL WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. MAGELLAN DOES NOT REPRESENT OR WARRANT THAT:

  1. ANY FUNCTIONS CONTAINED IN ANY OF THE CONTENT WILL BE UNINTERRUPTED OR ERROR FREE;
  2. ANY DEFECTS WILL BE CORRECTED; OR
  3. THIS SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR WILL NOT BE ACCESSED BY UNAUTHROIZED USERS OR HACKERS ATTEMPTING TO OBTAIN ACCESS TO THIS WEBSITE OR INFORMATION FRANSMITTED TO OR FROM MAGELLAN 'S WEBSITES.

Unless explicitly stated, Magellan does not endorse or recommend any specific products or services mentioned on this website. The views, beliefs and opinions expressed within this website may not necessarily be those, or reflect those, of Magellan. This website may contain specific health and medical information, none of which should be implied as specific to your personal medical or health condition. No information, expressed or implied, should be deemed or construed as medical, health or professional advice by Magellan.

Limitation of Liability

IN NO EVENT SHALL MAGELLAN, IT’S OFFICERS, DIRECTORS, EMPLOYEES, OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL, DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, EXEMPLARY OR CONSEQUENTAL DAMAGES, OR ANY DAMAGES WHATSOEVER ARISING OUT OF OR RESULTING FROM ACCESS TO, THE USE OR LOSS/INABILITY OF USE OF THIS WEBSITE OR ANY OTHER WEBSITE LINKED TO THIS WEBSITE, UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA, STATEMENT OR CONDUCT OF ANY THIRD PARTY, ANY INFORMATION CONTAINED ON ANY MAGELLAN WEBSITES, ANY INFORMATION, DATA OR OTHER MATERIAL TRANSMITTED THROUGH OR RESIDING ON ANY MAGELLAN WEBSITES, ERRORS OR OMMISSIONS IN THE CONTENT HEREOF, OR ANY OTHER MATTER RELATING TO YOUR USE OF OR ACCESS TO MAGELLAN’S WEBSITES INCLUDING, WITHOUT LIMITATION, LOST BUSINESS, DATA OR PROFITS. LITIGATION AND THE LIKE, WHETHER BASED ON BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, OR OTHERWISE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATE STATUES MAY APPLY REGARDING LIMITATION OF LIABILITY.

YOU HEREBY RELEASE AND FOREVER WAIVE AND DISCHARGE ANY AND ALL CLAIMS AND LIABILITIES YOU MAY HAVE AGAINST MAGELLAN FROM ANY AND ALL MATTERS RELATING TO YOUR USE OF ANY MAGELLAN WEBSITE.

Indemnification

You shall defend, hold harmless and indemnify Magellan and its officers, agents, co-branders or other partners and employees against any and all claims, liability, damages or judgments, including, but not limited to, reasonable attorneys' fees, that arise out of any designated individual's and/or your use of Magellan websites, breach of the terms of this agreement, violation of any rights of another or violation of any applicable state or federal law.

Communications with Magellan

Magellan will not respond to any specific requests made about your own personal medical or health questions or concerns made through this website. You should contact your primary care physician for any medical, health or professional advice related to your personal medical or health condition. If you are a Magellan Member and require an immediate response to non-medical questions or problems related to your health care coverage, please call the toll-free number on the back of your insurance card. E-mail that is sent to Magellan may not be encrypted and may be accessed and viewed by other Internet users without your knowledge when it is electronically transmitted to Magellan. Magellan offers its Members the opportunity to reach a Member Services Representative who is available to discuss personal information related specifically to a member’s health care. The Member Services Representative will share your comments, concerns and questions with those Magellan employees who are most apt to handle such requests.

Terms and Conditions, Restrictions and Revisions

By accessing, browsing and/or using this website, you accept and agree to be bound by this agreement, the Privacy Policy, Disclaimer and all other policies, restrictions, conditions and notices found by clicking on the links on the bottom of the home page and any page of this website, all of which are incorporated herein by reference. Please review this agreement, the Privacy Policy, Disclaimer, and all other policies, restrictions, conditions and notices which govern your visit to this website, each time you visit any Magellan website.

Magellan has no obligation to update any information or content on any Magellan website, and information or content may be out of date at any given time. Magellan may also make improvements and/or changes in the information or content contained in any Magellan website at any time without prior notice.

Each time you visit any Magellan website it is your responsibility to review the then most current Terms and Conditions and any other policies, restrictions, conditions and notices on the website and by accessing, browsing, and/or using this website or any Magellan website, you accept and agree to be bound by the most current Terms and Conditions and any other policies, restrictions, conditions and notices on this website or such other Magellan website.

Governing Law and Jurisdiction

Accessing this website or use of any of its content or services from locations where such access or use of its content or services is illegal and prohibited. Notwithstanding the laws of the location from which you access this website, you agree that the statutes and laws of the State of Delaware, notwithstanding any principles or conflicts of law, will apply to all matters relating to the use of this website and all Magellan websites and you are responsible for compliance with applicable laws, whether federal, state, or local pertaining to your use of Magellan websites. You and Magellan also agree and hereby submit to the exclusive personal jurisdiction of, and venue in, the State courts Delaware, and the Federal Court(s) located within Delaware with respect to such matters. If any part of these Terms and Conditions are deemed unlawful, void, or unenforceable, that part will be deemed several and will not affect the validity and enforceability of any remaining provisions.

DISPUTE RESOLUTION

Any claim or controversy at law or equity that arises out of the Terms of Use, Disclaimer and/or Privacy Policy, this website or any affiliated website (each a “Claim”), shall be resolved through binding arbitration conducted by telephone, online or based solely upon writtensubmissions where no in-person appearance is required. In such cases, arbitration shall be administered by the American Arbitration Association under its Commercial Arbitration Rules (including without limitation the Supplementary Procedures for Consumer-Related Disputes, if applicable), and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof.

Any claim shall be arbitrated or litigated, as the case may be, on an individual basis and shall not be consolidated with any Claim of any other party whether through class action proceedings, class arbitration proceedings or otherwise.

Each of the parties hereby knowingly, voluntarily and intentionally waives any right it may have to a trial by jury in respect of any litigation (including but not limited to any claims, counterclaims, cross-claims, or third party claims) arising out of, under or in connection with these Terms of Use, Disclaimer and/or Privacy Policy. Further, each party hereto certifies that no representative or agent of either party has represented, expressly or otherwise, that such a party would not in the event of such litigation, seek to enforce this waiver of right to jury trial provision. Each of the parties acknowledges that this section is a material inducement for the other party entering into these Terms of Use, Disclaimer and/or Privacy Policy.

Copyright and Service/Trademarks

This website and its contents are protected by copyright, all rights reserved. All works of authorship contained at this site, including, but not limited to, text, images, and their arrangement, are owned by Magellan (except as otherwise noted). All service/trademarks are owned by or licensed to Magellan, any other product name or company name mentioned in this site may be a service trademark of its owner. You may not reproduce, copy, or redistribute the design, layout, or individual elements of this website design without the express written permission of Magellan. If you have a preexisting agreement with Magellan, that agreement will specify your rights and obligations regarding the use of Magellan service/trademarks. If you do not have an existing agreement with Magellan that specifically authorizes such use. The use, reproduction, copying or redistribution of any Magellan service/trademark is strictly prohibited without the prior written permission of Magellan.

You may download or print a copy of information found on our website for your personal use only. You may not download or print any document or graphic for any other purpose and you may not modify any document before downloading or printing, unless you obtain written permission from the copyright holder(s). You may not post Magellan content on a public access website.

Links and Linking

Links to other websites are provided as internet navigation tools only. Those other websites contain information created, published, maintained, or otherwise posted by persons or entities independent of Magellan. Magellan does not control those websites; nor does Magellan guarantee the content, accuracy, completeness, or timeliness of information on other websites. The owners/operators of those websites do not necessarily endorse Magellan products or services, nor are they responsible for the content of this website. Linkage to other websites does not constitute or imply an endorsement, recommendation, or preference by Magellan and Magellan accepts no responsibility for the content, products and/or services provided at such websites and specifically disclaims same.

Use of any information obtained from other websites is voluntary, and entirely at your own risk. Magellan assumes no responsibility for:

  1. Your use of the information obtained at any website linked to a Magellan website, or
  2. The content of such information, including, but not limited to, errors or omissions, the accuracy or reasonableness of the content, the defamatory nature of any statements contained therein, ownership of copyright or other intellectual property rights, or the violation of property, privacy, or personal rights of others by any such website.

Magellan is not responsible for, and expressly disclaims all liability for, damages of any kind arising out of use of, reference to, or reliance on such information from this website or any Magellan website and any other website including without limitation any website linked to a Magellan website. The above limitation or exclusion may not apply to you to the extent that applicable law may not allow the limitation or exclusion of liability for incidental or consequential damages.

Establishing a Link to This Website

Magellan prohibits the use of the Magellan logo as a "hot" link to this site.

You may not, without obtaining Magellan 's written permission, republish, redistribute or otherwise make any copies of the content on this site as part of the link, including by framing or similar means, or otherwise. You shall not use Magellan’s name, trademark, symbol or service mark without prior written approval of Magellan.

Minors

The content of this website and all Magellan’s websites is directed at adults. If you are under the age of 18, please consult with a parent or guardian and do not use this website without their monitoring and assistance.

How We Protect Children Accessing Our Website

Magellan does not knowingly allow children under the age of 13 to register on our site. If a visitor enters a year of birth 12 years or less, we do not allow them to complete their registration. If you are under the age of 13, you should talk to your parents or guardians before registering. We also recommend, if you are under the age of 13, that you talk with your parents or guardian before filling out any information on our site and sending it to us.

Proprietary Rights

Magellan retains ownership of all Magellan's websites and any material provided thereunder, and all rights, title, and interest therein, including, without limitation, all patents, copyrights, trade secrets, trademarks and other proprietary rights. You acknowledge and agree that Magellan’s websites, and any necessary software used in connection with Magellan’s websites ("Software") are proprietary and confidential and are protected by applicable intellectual property and other laws. Except as expressly authorized by Magellan, you shall not modify, rent, lease, loan, sell, distribute or create derivative works based on Magellan's websites or the Software, in whole or in part. You shall not claim or assert any right or title to Magellan’s websites and/or software.

You shall not (and shall not allow any third party to) copy, modify, create a derivative work of, reverse engineer, reverse assemble or otherwise attempt to discover any source code, sell, assign, sublicense, grant a security interest in or otherwise transfer any right in the Magellan's websites or Software. You shall not modify the Magellan’s websites or the Software in any manner or form, or use modified versions of the Software. You shall not access the Magellan’s websites by any means other than through the interface that is provided by Magellan.

In the event of any breach of the terms of this provision by you and/or any individual designated by you, you acknowledge and agree that Magellan would suffer irreparable harm and shall therefore be entitled to seek relief, including, but not limited to, injunctive relief.

Last Updated April 25, 2016

Privacy Policy

Magellan Health Privacy Notification

Magellan Privacy Policy

Your personal privacy is important to us. To better protect your privacy, this policy explains how we collect and use your personal information. Please see Terms and Conditions and Disclaimer for further information that governs your use of this website. If you do not agree to all of the Terms and Conditions , Privacy Policy and Disclaimer , you may not access or use this website. Magellan Health, Inc. and its subsidiaries and affiliates (“Magellan”) may revise and update this Privacy Policy from time to time without notice. Your continued use of this website means you accept those changes.

Collection and use of personal information

This website may provide you with the opportunity to voluntarily submit forms to request additional information about Magellan. In the course of these transactions, you may provide us with personal demographic information or possibly detailed medical information. Magellan will use the information you provide solely to help Magellan respond to your request. As part of researching or fulfilling your request, your information may be shared with other Magellan employees or third parties including without limitation Magellan’s customers and subcontractors.

Magellan will not sell, rent, loan, trade or lease any information collected on this website. However, please note that Magellan may need to use this information within the Magellan family of affiliated companies or with a third party vendor or customer to perform administrative, technical, or other functions that help us provide service or information to you or to meet our customer requirements. We seek to hold third party vendors to the same privacy practices as Magellan, however, when you are transferred to or you otherwise visit a third party website, the privacy policy, disclaimer and other terms and conditions of that website will apply to your use of or visit to that website. Magellan does not control or guarantee the accuracy, relevance, timeliness, or completeness of any information or privacy policies posted on the websites we link to.

Except as noted above, Magellan will not release individualized information obtained through this website to another party unless required to do so by government authorities, legal processes, or otherwise required by law.

Any personally-identifiable information collected through this website is not stored on the website, but will go to back office systems in the same manner that information from paper forms, submissions and phone calls to customer service is currently handled. The information is used as defined herein. As a standard practice, as described below, we collect general statistical information on the content viewed, which is used to help us provide better service to you.

You have the right and ability to exit the Magellan site at any time and not remain in active session. If you choose to remain in session on our site, you implicitly consent to this Privacy Policy and the Terms and Conditions and Disclaimer.

Collection and use of other information: cookies

When you visit our website, we collect certain information that does not identify you personally, but provides us with aggregate "usage data". This information is used to measure the number of visitors to the different sections of our site and to help us make our site more useful to our visitors. This information is retained and periodically deleted from the site; no back-up copies are made. If you visit one of the Magellan websites where you are required to sign-in, additional information may be collected, including without limitation personally identifiable information and personal health information. Such information is collected to provide appropriate information or services to you and may be shared with third parties in providing such information or services to you.

Magellan’s website does employ "cookies" to provide visitors with information that is specific to them. A "cookie" is a packet of information sent by a website to a user’s computer, which is then sent back by the computer each time it accesses that website. These cookies do not contain any personally identifiable information, and they cannot be accessed or “read” by any website other than Magellan ’s website, and most web browsers provide a simple procedure that enables you to control whether or not you want to receive cookies or notifies you when a website is about to deposit a cookie file.

If you choose, you may block or delete our cookies from your hard drive; however, blocking or deleting cookies may cause some of Magellan’s website features and functionality to work incorrectly.

Log Files:

Log files are pieces of information that let us know how people are accessing Magellan websites. Each time you go to a page in our websites, our server shows this page on your computer. When the page displays, we create a log file that tells us that someone visited the page. We do not collect any personally identifiable information about you in the log files. Magellan uses log files to create aggregate reports of site activity. This means we take the information about our visitors and add it together to report on all pages of the site visited. We do share the reports of aggregate usage of our sites with our customers. In order to service you, if you sign-in to a Magellan secure website, Magellan may collect, track and securely transmit certain website data and activity to Magellan’s back office systems, in order to allow you to securely access your personally identifiable information.

Email

Please note that individualized information transmitted via email correspondence between you and Magellan —as opposed to transmission over Magellan’s website—is not encrypted. As a result, like most, if not all, non-encrypted internet email communications, such email correspondence may be accessed and viewed by other Internet users without your knowledge and permission while in transit. For that reason, to protect your privacy, if you have concerns about treatment, or questions that would involve the communication of confidential/personal health information, please call your physician or other healthcare professional, Magellan representative provided in your plan “Welcome Package” (or supervisor where applicable). All users of secure sign-in websites are required to use a user ID and password to further protect privacy. It is very important not to share with or give your user ID or password to anyone, and also give thought to any person(s) who may have access to your account.

You agree that any comments, suggestions or other information sent to Magellan by way of this site is provided without restriction or obligation on Magellan and Magellan will be free to use such information on an unrestricted basis. You also agree

  1. That information submitted is at your own risk.
  2. Magellan has no liability with respect to any unauthorized access by third parties
  3. You are responsible for whatever material you submit, and
  4. You, not Magellan, have full responsibility for any submitted message, including its legality, reliability, appropriateness, originality, and copyright.

Electronic or hard copies of the information captured through this website system may be archived or retained in Magellan files or systems. Information from emails may be transcribed into other Magellan systems such as a calls database.

Where sign-in is required to access a website, email addresses are collected as part of the registration process for the website. Email addresses are used to notify users of online activity related to the security and privacy of their accounts, such as requests to change a password or request to change an address. These email communications are necessary to protect the privacy and security of your account. Magellan does not sell, rent, lease or give away user email addresses. Magellan does not share your email information with third parties other than for providing service to you.

Security

A range of security features protects the privacy of any individualized information you provide over a secure sign-in to the Magellan website. During transmission over a secure sign-in website, your privacy is protected by 128-bit encryption security. Other security safeguards are also in place.

Magellan uses physical, electronic and procedural safeguards to protect any personally identifiable data stored on its computers. Only authorized employees and third parties have access to the information you provide to Magellan for providing service to you.

Linked sites

Magellan’s website has links to various other websites that we think might be useful or of interest to you. Magellan, however, cannot be responsible for and does not endorse the privacy practices or the content of its linked websites. Magellan urges you to review the privacy policies of any websites you visit once you leave Magellan’s website. Links to various non-Magellan websites do not constitute or imply endorsement by Magellan of these websites, any products or services described on these sites, or of any other material contained in them.

HIPAA

HIPAA is the federal Health Insurance Portability and Accountability Act of 1996 (“HIPAA”).

HIPAA outlines strict guidelines to ensure the privacy and confidentiality of your PHI (personal health information, such as your name or medical information). These guidelines require that your PHI be used for purposes of treatment, payment and health plan operations, and not for purposes unrelated to health care.

Minors

The content of this website and all AlphaCare's websites is directed at adults. If you are under the age of 18, please consult with a parent or guardian and do not use this website without their monitoring and assistance.

How We Protect Children Accessing Our Website

Magellan does not knowingly allow children under the age of 13 to register on this website. If a visitor enters a year of birth 12 years or less, we do not allow them to complete their registration. If you are under the age of 13, you must talk to your parents or guardians and obtain their consent before registering or filling out any information on this website and sending it to us.

Policy is subject to change

Magellan is always looking to offer expanded features and functions that make health care more efficient and accessible for their users. As additional features and functions are added, this privacy policy will be updated to correctly represent how information and features are being used. Each time you visit this website or any Magellan website it is your responsibility to review the most current Privacy Policy, Terms and Conditions , Disclaimer and any other policies, restrictions, conditions and notices on this website or any Magellan website and by accessing, browsing, and/or using this website or any Magellan website, you accept and agree to be bound by the most current Privacy Policy, Terms and Conditions, Disclaimer and any other policies, restrictions, conditions and notices on this website or such other Magellan website.


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Last Updated April 25, 2016

Disclaimer Policy

Disclaimer

Disclaimer

IF YOU HAVE A MEDICAL EMERGENCY, IMMEDIATELY CALL 911 TO GET PROMPT MEDICAL ATTENTION. The information on this website is not to be construed as medical advice or recommendations or as a substitute for professional medical advice and is not a substitute for consultation with a qualified physician. You should consult with a physician or other healthcare professional for any healthcare concerns including without limitation before you take any prescription or over the counter drugs. The information provided on this website does not replace the relationship that exists between patients and their physicians or other healthcare professionals. Never disregard your physician's or other healthcare provider's advice or delay seeking their advice as a result of anything you have read on this website. All materials and information contained herein is provided "as is" and is for educational purposes only. Reliance on any information provided on this website or otherwise from Magellan Health, Inc. and its subsidiaries and affiliates (“Magellan”) is solely at your own risk.

Please see Terms of Use and Privacy Policy for further information that governs your use of this website. If you do not agree to all of the Terms of Use , Privacy Policy and Disclaimer, you may not access or use this website. Magellan may revise and update this Disclaimer from time to time without notice. Your continued use of this website means you accept those changes.

Accreditation & Certification

Industry Accreditations

Industry Accreditations

National Committee for Quality Assurance (NCQA)

NCQA is a national organization that accredits both Managed Behavioral Health Organizations (MBHOs) and Managed Care Organizations (MCOs). Magellan leads the industry in NCQA accreditation and is uniquely positioned to work with MCO customers to take full advantage of new NCQA standards and guidelines.

  • Magellan has more sites with NCQA Full Accreditations than any other MBHO.
  • Magellan was instrumental in helping NCQA shape its MBHO accreditation program by providing NCQA with extensive feedback on draft standards and hosting pilot corporate and site reviews.
  • Magellan was the first MBHO to complete a corporate survey in which scores were received that apply to sites' surveys.
  • Magellan's quality improvement program to reduce inpatient mental health readmissions was selected by NCQA for inclusion in its benchmarking publication, Quality Profiles. Magellan was the first MBHO to have a program included in this publication.

American Accreditation Health Care Commission/URAC

34 Magellan sites have been granted "Full Re-Accreditation" by the American Accreditation Health Care Commission under the Health Utilization Management Standards. URAC accreditation is an indication that a managed care organization has the necessary structures and processes to promote high quality care and preserve patient rights.

  • Magellan has had sites accredited by URAC since 1992.
  • Magellan holds more URAC Accreditations for Health Utilization Management than any other MBHO.
  • Magellan was the first MBHO to be accredited under URAC's Case Management standards.

Council on Accreditation (COA)/Employee Assistance Society of North America (EASNA)

Magellan has full four-year Employee Assistance Program (EAP) Accreditation from the Council on Accreditation (COA) in conjunction with the Employee Assistance Society of North America (EASNA). Magellan is the first and only managed behavioral health organization (MBHO) to have this distinction. Magellan is also one of one of only six EAP vendors in the US and Canada to hold joint accreditation with EASNA and COA. In fact, Magellan helped COA in the development of these standards by participating in the beta rollout of the program in 2000.

The accreditation recognizes Magellan Health Services for meeting rigorous standards for professional performance in the delivery of high quality EAP services. Magellan's full four-year COA accreditation for EAP services runs through January of 2007.

Magellan's 11 three-year-full NCQA-accredited sites include:

California

Eastern Pennsylvania

Georgia

Illinios

King of Prussia

Massachusetts/Rhode Island

Mid-Atlantic

Michigan

New Jersey

Ohio

Texas